Privacy Policy

1. Introduction

Flokou LLC ("Flokou," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website flokou.com (the "Site"), use our applications, or interact with any of our products and services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Services immediately.

2. Information We Collect

2.1 Information You Provide Directly

• Contact & Account Information: name, email address, phone number, company name, and any other details you submit through our contact forms or when creating an account.
• Communications: messages, feedback, support requests, or other correspondence you send us.
• Payment Information: billing details required to process transactions (handled by our PCI-compliant payment processors — we do not store full credit-card numbers).

2.2 Information Collected Automatically

• Device & Browser Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language preferences.
• Usage Data: pages visited, referring URL, clickstream data, time spent on pages, and other interaction metrics.
• Cookies & Similar Technologies: we use cookies, pixel tags, and local storage to enhance your experience, analyze traffic, and support marketing. See Section 7 for details.

2.3 Information from Third-Party Platforms

If you log in or interact with our Services via third-party platforms (such as Meta / Facebook, Google, or similar social login providers), we may receive profile information those platforms make available according to your privacy settings, such as your name, email address, profile picture, and user ID. We process this data solely to authenticate your identity and personalize your experience within our Services.

3. How We Use Your Information

We process your personal data for the following purposes:

• Provide & Improve Services: deliver, maintain, and enhance our products and features.
• Communicate: respond to inquiries, send transactional emails, and (with your consent) deliver newsletters and promotional material.
• Analytics & Personalization: understand how users interact with our Services to optimize content and user experience.
• Security & Fraud Prevention: detect, investigate, and prevent unauthorized access or malicious activity.
• Legal Compliance: comply with applicable laws, regulations, and legal processes.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing (EEA / UK Users)

Where applicable, we rely on the following legal bases under the GDPR / UK GDPR:

• Consent: where you have given explicit consent (e.g., marketing emails, cookies).
• Contractual Necessity: processing needed to perform a contract with you.
• Legitimate Interests: improving our Services, security, and marketing, balanced against your rights.
• Legal Obligation: compliance with applicable legal requirements.

5. Sharing & Disclosure of Information

We may share your information with:

• Service Providers: hosting, analytics, payment processing, and email delivery partners who process data on our behalf under contractual obligations.
• Legal Authorities: when required by law, regulation, court order, or governmental request.
• Business Transfers: in connection with a merger, acquisition, or sale of assets (your data remains protected under the same privacy commitments).
• With Your Consent: any other sharing for which you provide explicit consent.

We contractually require all third-party recipients to safeguard your data and use it only for the specified purposes.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymize it. Criteria we use to determine retention periods include:

• Duration of our relationship with you.
• Applicable legal, regulatory, or contractual obligations.
• Statute of limitations for potential legal claims.
• Guidelines from data-protection authorities.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate, analyze, and improve the Services. Categories include:

• Essential Cookies: required for basic site functionality (session management, security).
• Analytics Cookies: help us understand usage patterns (e.g., Google Analytics).
• Marketing Cookies: used to deliver relevant advertisements and track campaign performance (e.g., Meta Pixel).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

8. Your Rights & How to Request Data Deletion

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request that we delete your personal data. We will comply unless a legal obligation requires us to retain it.
• Restriction: request limitation of processing in certain circumstances.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights — including requesting the deletion of your data — please visit our dedicated Data Deletion Request page or contact us at:

privacy@flokou.com

We will respond to your request within 30 days (or sooner where required by law). We may need to verify your identity before processing your request.

9. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), access controls, regular security assessments, and employee training.

While we strive to protect your information, no method of electronic storage or transmission is 100 % secure. If you discover a security vulnerability, please report it to security@flokou.com.

10. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

11. International Data Transfers

Your information may be transferred to— and maintained on— servers located outside your country or jurisdiction. Where we transfer data internationally, we use appropriate safeguards (such as Standard Contractual Clauses) to ensure an adequate level of protection for your personal data.

12. Third-Party Links & Services

Our Services may contain links to third-party websites or services (e.g., Meta, Google). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through the Services. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: